​© 2018 by the Veterinary Business Management Association.

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Dr. Andy Roark

Greenville, SC.

Tall Oak Enterprises, LLC

 

Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, and YouTube show reach millions of people every month. Dr. Roark received the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and was voted the Practice Management Speaker of the Year at NAVC (one of the world’s largest veterinary conferences) three out of the last four years. Practices where Dr. Roark works were named as finalists in the American Animal Hospital Association’s Practice of the Year Contest in 2013 and 2015.

Topic #1How To Drive Change In Your Veterinary Practice

Description: Change is both difficult and necessary. This program is probably my most popular, and it outlines key steps that anyone can take to help create change in their organization. The stories I tell here will make you laugh, cry, and, most importantly, remember.

Topic #2: Diffusing The Angry Client

Description: This six-step program was created using data from the hotel, restaurant, and airline industries. It is a systematic approach to dealing with angry or complaining clients and one that every staff member should know.

Topic #3: How To Be An Exam Room Rock Star

Description: Medicine is a duet. When you and a pet owner are both singing the same tune, pets will get great healthcare and pet owners will happily follow advice and return year after year. This session is all about delivering a veterinary experience pet owners will eagerly line up for.

Topic #4: Working With The Cash-Strapped Client

Description: If money were no object, veterinary medicine would be so much easier! Unfortunately, finances are a big factor in quality pet healthcare. This session is all about developing effective strategies for talking about money and getting pets the best care possible when resources are limited.

Topic #5: The Jedi Mind Trick

Description: 10 Techniques for getting colleagues, bosses, or support staff to do what you want without manipulating, twisting arms, begging, or threatening. All based in classic communication and negotiation principles, these tips are clearly illustrated with examples from practice.

Speaker Fees: $3000 + Travel

Email: jamie@drandyroark.com

Phone: N/A

Website: www.drandyroark.com

Topics Covered