Spokane, WA

Elanco Animal Health

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I am an a technical services veterinarian who earned an MBA and worked in software consulting prior to vet school. I have been the Elanco VBMA liaison for four years and LOVE supporting the VBMA in any way possible!

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Topic #1: 4 Core Communication Skills

Description: Using the Frank Communication principles we look at applying them in our everyday client communication. These skills were developed by veterinarians and are specific to our exam room communication situations so it is extremely practical and relevant.

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Topic #2: Compassion Fatigue and Suicide Awareness

Description: In this talk we identify how to recognize burnout and compassion fatigue which can lead to undesirable outcomes including suicide. We will look at ways to increase early awareness, resiliency skills and self-care.

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Topic #3: Customer Service: What We Have Learned From a Mouse

Description: This talk/workshop is based on the book by Dennis Snow. We look at the veterinary clinic visit through the eyes of the client and determine best practices to implement to create an extraordinary client visit

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Speaker Fees: I don’t require any costs to be paid for by the chapter. Elanco covers all of my costs. I travel all over the country weekly so geography is not a limitation

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Email: Jramirez@elanco.com

Phone: 214-918-7080

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