Michigan Veterinary Medical Association
Karlene’s passion is speaking to groups about how to improve communications in the workplace. She is a certified Everything DiSC® Trainer and presents sessions on behavioral styles, generational differences, body language, conflict management, leadership, brain training/neuroscience, work/life integration, finding happiness and dealing with negative mojo. Karlene focuses on how to work together more effectively through understanding and appreciating the differences in people, while working to improve communications, team building, customer service and conflict resolution.
Karlene has been the CEO of the Michigan Veterinary Medical Association (MVMA) since 2003 and has more than 30 years of experience in association management. She also serves as Executive Director of the Michigan Animal Health Foundation. She holds a Master of Business Administration degree from the University of Michigan and a Bachelor of Arts degree in Telecommunications from Michigan State University so she can cheer for whoever is winning. She speaks to a wide variety of groups nationally including AAHA (speaks at all their Indispensable Association workshops around the country), AVMA and numerous state VMAs. For fun, she sings and plays keyboards for a band called Rendezvous and for Rear View Mirror.
Topic #1: Behavioral Differences
Description: Each person in a work or school environment has differing behavioral styles. Some people may be dominant and fast-paced, others may be detail-oriented and slower-paced, and some may be more sensitive, social or people-focused. Team members tend to judge others in the workplace who are different from themselves rather than recognizing and valuing the differences each behavioral style brings to the team. Using DiSC® Workplace as a model, participants will learn about their own style, learn how to recognize the styles of other people and learn how to better manage conflict. They will also gain insight on how others interpret their behavior and learn how to adapt to other communication styles..
Topic #2: Generational Differences: Successful Strategies for Young People
Description: You already know that Millennials outnumber Baby Boomers and are the dominant generation in our workforce. But do you know how to better work with older generations and Gen Z, the oldest of which will turn 22 in 2018? Four generations are currently in the workplace and each has different values, causing communication challenges and conflicts. This session will help you understand other generations better in a fun and productive way leaving you with new ideas and strategies to make you successful at work and at school.
Topic #3: Making Body Language Your Superpower
Description: Did you know that 93% of communication does not come from the words you say to your coworkers and clients? Communication begins before you even open your mouth! In a research study at Tufts University, they discovered that when people watch 30-second soundless clips of real physician-patient interactions, their judgments of the physician’s niceness predict whether or not that physician will be sued. Body language is important! This presentation will help you learn how to build rapport with your team and clients, gain confidence, know when someone's lying, gain power in a situation, improve your own body language and interpret other people's body language.
Topic #4: How to Have Work/Life Balance in a Dog Eat Dog World
Description: In this stressful, fast-paced world, many of us face depression, are overwhelmed, lack work/life integration, endure financial challenges and have information overload. And we all need help! This presentation will help you find ways to be happier, think more positively, put yourself first, live in the moment, learn to forgive and stress less. Life doesn’t have to be so hard! You will leave with strategies and tips you can use immediately to improve the quality of your life.
Topic #5: Dealing With Negative Mojo
Description: Do you work with negative people who affect the moral of your entire team? Managers say that one negative person is their biggest problem when trying to accomplish tasks. This session will help you learn techniques to deal with these individuals and help you diffuse conflicts. We will discuss ways to adjust your behavioral style to improve communications, body language techniques that make a difference and using words that work. You’ll have fun and leave with great ideas to use in your professional and personal life.
Speaker Fees: Travel (air, personal or rental auto, parking, hotel) and out of pocket (food). Speaker fees are flexible; generally $275 per hour of presentation time or $1,500 per day.